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1. How secure is Wine-Wall.ca? Is my private information
safe?
2. Do you ship your racks pre-assembled?
3. When will I receive my order?
4. Who can I contact regarding my order?
5. Do you ship outside of the U.S. and Canada?
6. What is your return policy?
7. What are your Exibit line of wine racks made of?
8. I'm really proud of my wine rack display, can I submit
some photos?
How Secure is Wine-Wall.ca:
Wine-Wall.ca is 100% safe and secure. Employees of Wine-Wall.ca will
not distribute your private information and will not sell your contact
information to other companies.
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Do you ship your racks pre-assembled:
YES. All our Exibit family of racks come pre-assembled. When you receive
your product, you will find your rack fully assembled. However, no hardware
(screws, plugs, anchors) is included in the shipment.
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When will I receive my order:
We are currently shipping orders within 8 to 11 days. Feel free to contact
our customer service department at info@Wine-Wall.ca if you are wondering about the status of your order.
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Who can I contact regarding my order:
Upon submitting your order, you should have received a tracking number
allowing you to track the shipment of your order. If you did not receive
your tracking number, please contact us at info@Wine-Wall.ca.
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Do you ship outside of the U.S. and Canada:
Wine-Wall.ca will be more than glad to ship our products worldwide. For customers residing in the United States of America, please visit our sister website at www.Wine-Wall.com to place your order. For customers residing overseas, please email us for a quote to deliver the product to your country. We've shipped to the United Kingdom, Spain, Italy and even Australia!
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What is your return policy:
We fully stand behind our products. If you are not fully satisfied, get
in touch with us and we will provide you with the Return Goods Authorization
and shipping instructions. We will credit your account once the goods
are received.
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What are your Exibit line of wine racks made of:
There are 2 components to our Exibit wine racks. First is the hook or
the "saddle" the bottle sits on. The hook is made of a very durable plastic
called polypropyline that, in addition to its good looks, is very durable.
A single hook has been tested to resist weights of 95 pounds before slightly
bending out of shape. If you find a bottle of that weight, by all means
invite us over to the party!! The second component to our Exibit wine
racks is the wood where the hooks sit on. We carry 3 types of wood. Pine,
Oak and Mahogany. All boards are hand-picked and closely examined for
defects such as knots, slivers, sap stains and other imperfections. All
boards are sanded and all edges are smoothed. If you like dark woods,
we recommend going with a mahogany finish. If you would like to accentuate
the grain in the wood, the oak wine racks are what you are looking for.
If you are looking for a clean sharp finish, select the pine Exibit.
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I'm really proud of my wine rack display, can I submit some photos:
We get asked this question very frequently and we never shy away from
any photos we receive. In fact, the majority of our "Deco
Ideas" come from our customers! So look around the site and see what
creative minds live upon us.
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